From green field contact center deployments to enterprise application integration (EAI) to enterprise resource planning (ERP) to customer relationship management (CRM), we’ve done it. Integration planning, testing and execution requires absolute and uninterrupted diligence. TrueCourse goes beyond laying the puzzle pieces down, we make sure they fit perfectly – well before deployment.
TrueCourse has been managing custom software development teams for over a decade. We are experienced in all forms of Agile development methodologies, object oriented design, multi-language implementation, database architecture, and web (client and server side) development. Our deliverables are written not only to provide the best solution, but also to empower our clients to easily take ownership.
Telephony gateways, cloud solution integration, computer telephony integration (CTI) and Interactive Voice Response (IVR) are all technologies that TrueCourse has implemented successfully for our clients. Our most recent success was as the lead Systems Engineer and enterprise planner for a 17 call center deployment of software, telephony and CTI.
Architectures provide a guide for technology purchases and configurations. The guide is necessary to control costs, manage support training, maintain strategic alignment, comply with regulations and mitigate security risks. As a result, architectures must be easy to understand and be able to flex to the evolving needs of the business. This approach resulted in actionable rather than shelf-ware documents for our clients.
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